Delivery Information UK Mainland

Free Standard Delivery to UK Mainland on all orders over £15

Orders Over £15

Royal Mail 48 – 2 – 5 Day Delivery – Free
Royal Mail 24 – 1 – 2 Day Delivery – £3.99
Parcel Force 24 – Next Day Delivery – £5.99
Collect in Person – Free

Orders Under £15

Royal Mail 48 – 2 – 5 Day Delivery – £3.99
Royal Mail 24 – 1 – 2 Day Delivery – £5.99
Parcel Force 24 – Next Day Delivery – £7.99
Collect in Person – Free

COVID-19 Delivery advice

Please note late deliveries is a problem through out the entire UK and has been since April 2020 which is why we are advising our customers to upgrade the delivery to either Royal Mail 24 or Parcel Force 24.

*Delivery delays are a high possibility on Royal Mail 48 due to Covid-19 restrictions. These delays can be up to 12 days however most get delivered within 2 – 5 days.

**If you can’t take advantage of the click and collect service it is advisable to upgrade your order to Royal Mail 24 to speed up your delivery or Parcel Force 24 for a fully tracked delivery.

Delivery Guidelines

Royal Mail 48 – This is our free standard delivery option which is a 2-5 working day delivery service (Monday – Friday). A tracking number is provided which is updated upon delivery.

Delivery Upgrades

Royal Mail 24 – This is sent via Royal Mail 24 on a 1-2 working day delivery service (Monday – Friday) A tracking number is provided which is updated upon delivery.

Parcel Force 24 – This is a next day service (Monday to Friday) which is a fully tracked service, Next day deliveries do not include weekends.

Saturday or Sunday delivery service – This is available by request only for a £25 fee for orders over £15.

Collection in Person

Collection can be made at the shop during shop opening hours
Your order will be ready within 2 hours of your order being placed during shop opening hours.

For COVID-19 restrictions / shop closures please see the COVID-19 updates for the latest news on shop collections.

Non-UK Mainland Fees

Zone 2
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE AB31,AB33-38,AB45,AB52-56,FK17-21

Parcels under 1m and under 30kg
Extra £5 on top of original postage fee

Parcels over 1m and over 30kg
Extra £20 on top of original postage fee

Zone 3
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25

Parcels under 1m and under 30kg
Extra £8 on top of original postage fee

Parcels over 1m and over 30kg
Extra £20 on top of original postage fee

*We may need to contact you for the additional postage fees before posting

WE DO NOT YET DELIVER OUTSIDE OF THE UK 

Delivery Rules

All orders will be sent same day if ordered and paid for by 12pm Monday – Friday (We do not have weekend or bank holiday collections)

Any orders placed after 12pm will be sent the following working day (Monday – Friday)

Any orders placed on a Friday after 12pm & during the weekend will be sent with Mondays post (Excluding Bank Holidays, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day)

Our parcel collections are Monday – Friday (Excluding Bank Holidays, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day)

Your order can be upgraded by default depending on weight, costs, and size of your order, we always use either Royal Mail or Parcel Force for all our delivery services and upgrades.

Upon delivery please check your parcel and contents, any incorrect items sent or any damages we will ask for photos of the packaging and contents showing any damages or errors.

If your parcel is late please check the tracking info provided, please allow at least 3 working days for next day deliveries or 5 working days for Royal Mail 48 delivery’s before contacting us, working days meaning Monday – Friday (Not including Weekends or Bank Holidays).

Royal Mail Tracking Info

Parcel Force Tracking Info

If a delivery has been attempted and there was no one available for this delivery, the driver will either leave in a safe place, deliver to a neighbour, or take the parcel back to your local depot awaiting collection or a re-delivery notice from yourself. If any of these happen a calling card may have been left with instructions or delivery notice.

If your parcel has been returned to us after a failed delivery, we will contact you within 3 working days and offer either a refund minus the original postage costs and fees (see below costs) or offer to re-send the parcel at the following costs:

Royal Mail 48 – 2 – 5 Day Delivery – £3.99 (Orders under £50 and under 5kg in weight)
Royal Mail 24 – 1 – 2 Day Delivery – £5.99 (Orders under £50 and under 5kg)

Parcel Force 24 – £7.99 (orders over £50 or 5kg and over in weight)
Parcels over 1m in length or over 20kg – £16.99

We also go by the tracking details and use this information to determine if your parcel has been delivered or not during any claims for non-deliveries.